Mahran Abdulhay
Business Development & Operations Executive
Profile summary
Detail-oriented and results-driven professional with 4+ years of experience in project coordination, client relations, and regulatory compliance. Skilled at streamlining operations, leading teams, and ensuring seamless client experiences. Seeking to contribute to a dynamic organization as a Junior Project Manager or Operations Coordinator.
Career highlights
Improved Client Satisfaction Significantly: Supervised a front-desk team of five, enhancing client satisfaction through optimized check-in processes at Adria Medical Center.
Increased Efficiency by 20%: Coordinated scheduling for multiple doctors and service providers, leading to a 20% reduction in patient wait times.
Key skills
Professional experience
Develop, manage, and grow a personal client portfolio across the UAE, GCC, and Levant Region. Identify new business opportunities, build relationships, and negotiate deals. Request rates from transporters, shipping lines, warehouses, and service providers. Prepare and send accurate quotations and commercial proposals. Maintain CRM records, pipelines, pricing files, and operational documentation. Support management with ad-hoc commercial or operational tasks as required
Supervise front-desk team of 5, improving client satisfaction through streamlined check-in processes. Coordinate scheduling for multiple doctors and service providers, increasing efficiency and reducing wait times by 20%. Manage patient records, ensure compliance with healthcare regulations, and resolve client concerns professionally.
- Supervise front-desk team of 5, improving client satisfaction through streamlined check-in processes.
- Coordinate scheduling for multiple doctors and service providers, increasing efficiency and reducing wait times by 20%.
- Manage patient records, ensure compliance with healthcare regulations, and resolve client concerns professionally.
Supporting multiple teams or departments Coordinating tasks, events and projects Providing administrative support Ensuring smooth day-to-day operations.
● Oversaw daily front-desk operations, staff training, and performance evaluations. ● Handled billing, payment reconciliation, and insurance processing. ● Improved customer service ratings by implementing feedback-based process changes.
- Oversaw daily front-desk operations, staff training, and performance evaluations.
- Handled billing, payment reconciliation, and insurance processing.
- Improved customer service ratings by implementing feedback-based process changes.
● Managed accounts payable/receivable and prepared monthly financial reports. ● Assisted in budget planning and cost control initiatives to maintain profitability.
- Managed accounts payable/receivable and prepared monthly financial reports.
- Assisted in budget planning and cost control initiatives to maintain profitability.
Education
Relevant Coursework: Principles of Business Management, Learning Strategies for Online Education, Business Communication.